I'm sure the Ford Ranger Station Fire social media case study will still be talked about when we are all writing our blogs from our graves but more importantly, has Scott Monty done more than avoid a bit of a PR crisis? Has he started to change the internal culture of Ford Motor Company? And if so, what impact could this new mindset have on the future success of Ford?
Continue reading "Ford: Has social media crisis management been a display of cultural transformation?" »
As communities get bigger what collective power will they have? Unions have traditionally been a way for the people to have a collective voice but do they always get the deal they feel is right? Or do their leaders sell them down the river? Big debate I know but what if communities get so big they become the voice of the people?
Continue reading "Will communities take over from unions but with greater power?" »
I read a post by Jeremiah Owyang yesterday titled Expect Changes at Mzinga which it would seem was both incorrect and considered by many (me included) to be unacceptable/unnecessary from such an influential person. I was going to respond but today's events have just added to my post.
I think this may just have knocked Jeremiah off the lofty perch he has put himself upon - or will it?
Continue reading "Jeremiah Owyang - good cop, bad cop" »
A phrase that although well worn, still used in so many places and still something HR (at least) claim to be of vital importance based on our own recent research i.e. employee engagement and talent management being rated by over 90% of participants as vital to their corporate success.
So how does social media fit in? (It's a long answer!)
Continue reading "Social media is your greatest (people) asset" »
I have been asked this quite a few time over the last week or so which suggests people want to but don't know if they should. Here are seven reasons why I think you should.
Continue reading "Twittercruit: Should you use Twitter for recruiting?" »
If no one will admit to being anything like an 'expert' in social media who does the customer believe?
I have been to seminars/webinars recently where the 'expert' (mad scientist) is giving two types of advice:
Subjective: which is more difficult to argue with as we can all have an opinion.
Technically incorrect: Easier to prove otherwise but doesn't help the customer who does not know who to believe if we/I throw in a comment that starts a heated debate.
Continue reading "Who do you believe? Just ask people you don't know!" »