Corporate social networking | Getting better internal support

Not working for a large organisation I don't often have to worry about internal support teams although often hear about the Help Desk being more desk than help.  For example, someone I know who works in the NHS (who outsource their payroll) gets a pretty pathetic service all round from payroll.

To be fair to the support teams, they are not always that bad even if their reputation suggests otherwise.  But as we now find ourselves in a bit of a tough market the need for internal departments to work together to help each other maximise sales and improve quality of products/service, help desks need to be thinking HELP desk.  If the people on the front line are not able to do their job to the maximum because of crappy support then the help desk may find themselves needing help getting a new job.

The use of internal social networks can go a long way towards building these internal relationships and sharing views on the level of support currently received.  OK, it may start of as a bit of a screaming argument but of the organisation has the right winning culture they should be able to deliver this in a successful manner.  By putting your employees at the start of a quality strategy you can only gain but failure to do so ends up with unhappy employees. 

Unhappy employees = unhappy customers = unhappy accounts!